Terms & Conditions

Terms & Conditions of Sale

Product & Service Guarantee:

All stock items are guaranteed to your satisfaction. If you are not completely satisfied, return merchandise within 30 days for a full credit or refund. A Return Goods Authorization must accompany all returns. Custom manufactured items cannot be returned unless found to be defective.

Pricing:

Prices are updated as frequently as possible, however, prices are still subject to change without notice. Typographical or similar errors are subject to correction.

Terms:

Payments are made for online orders at time of order through PayPal or by purchase order on preapproved account. Thirty days credit (net 30) is extended to established accounts. Apply for an open account by providing Quality Machine Systems with references from three business supply firms and bank name and address.

To set up a PayPal account is quick and easy, just click on the image to the right.

Minimum Order :

At this time, there is a $35.00 minimum order from Quality Machine Systems.

Delivery:

Unless instructed otherwise in advance, orders are shipped via standard UPS Ground service. However, restrictions due to size, weight or delivery requirements may make it necessary to ship via motor freight (F.O.B. Mentor, Ohio). UPS Air Service, Federal Express, Emery, DHL, Airborne and U.S. Postal Service available.

Backorders:

If merchandise is not in stock, it will be placed on backorder for 90 days unless the customer requests to hold order longer.

Claims:

Claims must be made within five days after receipt of the merchandise.

Damaged, lost or short shipments:

UPS - Notify your local UPS office immediately. In addition, advise us so that we can reship the merchandise and place a claim. Keep damaged goods and containers until advised of disposition.
Motor Freight - Quality Machine Systems is not responsible for merchandise damaged or lost my motor freight carriers. If shipment is damaged or short one or more packages, have the damage or shortage noted by the delivering carrier's agent on receipts and freight bill. If you accept a short or damaged shipment from the delivering carrier without proper notation by his agent, you do so at your own risk.

Returns:

All returns must be prepaid unless we have made a mistake in the order shipment. All returns should be made within 30 days of receipt of order and include a Quality Machine Systems issued Returned Goods Authorization..
Call 440-269-8989 or email us to request a Returned Goods Authorization.
Credit will not be issued for returned material if it has been marked, altered, or abused. Returns due to customer error will be subject to a minimum 10% restocking charge.

Warranty and Responsibility:

We warrant that all products and services will be free from defects under normal use when correctly installed and maintained.

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7657 St. Clair Ave. • Mentor, Ohio 44060
Phone: (440) 269-8989 • Fax: (440) 269-8901